{"xsrfToken":"3e2e5ab2827a23c30c99de22ac1877d58668ad6c_lout","branding":{"id":"1","key":"nsig","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/20","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#778a00","headerLinkHoverBGColor":"#778a00","headerBadgeColor":"#778a00"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d0eb0018-9ef4-4eed-9622-1c66f81bcf8e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZDdjY2I5MC1jYjYzLTRlMTktODFmMC1mNTE3NTA2ZWExNjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQwZWIwMDE4LTllZjQtNGVlZC05NjIyLTFjNjZmODFiY2Y4ZSI6WyJyZWFkIl19LCJleHAiOjE3MzIxODA2NDcsIm5iZiI6MTczMjE4MDA0N30.eND6T1MvnQb1qwlw9PBFZ8Qz3k2gkk9mRjymcSAEle8&client=dd7ccb90-cb63-4e19-81f0-f517506ea169&mode=fit","logoId":"d0eb0018-9ef4-4eed-9622-1c66f81bcf8e","isLogoAvailable":true,"helpCenterTitle":"How can we help?","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Welcome to the Help Center","userInitialAnnouncementMessageWiki":"<p>Search for answers, browse how-to articles, and submit support requests</p>","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"How can we help?","sharedPortalName":"Help Center","announcementHeader":"Welcome to the Help Center","announcementMessage":"Search for answers, browse how-to articles, and submit support requests","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2c3644","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/53e15c60-d364-4366-bd9f-7d72d7bec252/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZDdjY2I5MC1jYjYzLTRlMTktODFmMC1mNTE3NTA2ZWExNjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUzZTE1YzYwLWQzNjQtNDM2Ni1iZDlmLTdkNzJkN2JlYzI1MiI6WyJyZWFkIl19LCJleHAiOjE3MzIxODA2NDcsIm5iZiI6MTczMjE4MDA0N30.dHT4SPA6ZP6ajPpfAqWsAjzbWMzpW1-jXL77r8k7KFk&client=dd7ccb90-cb63-4e19-81f0-f517506ea169&height=300&mode=fit","bannerMediaApiFileId":"53e15c60-d364-4366-bd9f-7d72d7bec252","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"nsig","projectId":10500,"serviceDeskId":1,"name":"Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"57","name":"Authorization Issue","descriptionHtml":"","callToAction":"Authorization Issue","introHtml":"<p>Having trouble logging in?</p>","icon":10938,"iconUrl":"https://ndustrialio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10938","groups":[1],"key":""},{"id":"7","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"<p>Tell us about a bug you're experiencing.</p>","icon":10910,"iconUrl":"https://ndustrialio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10910","groups":[1],"key":""},{"id":"61","name":"Curtailment Issue","descriptionHtml":"","callToAction":"Curtailment Issue","introHtml":"","icon":11016,"iconUrl":"https://ndustrialio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11016","groups":[1],"key":""},{"id":"65","name":"Data Pull Request","descriptionHtml":"","callToAction":"Data Pull Request","introHtml":"<p>Do you need data pulled?</p>","icon":11016,"iconUrl":"https://ndustrialio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11016","groups":[1],"key":""},{"id":"58","name":"Deployment Issue","descriptionHtml":"","callToAction":"Deployment Issue","introHtml":"<p>Are you having an issue with deployment?</p>","icon":10937,"iconUrl":"https://ndustrialio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10937","groups":[1],"key":""},{"id":"6","name":"Device/Meter Issue","descriptionHtml":"","callToAction":"Device/Meter Issue","introHtml":"<p>Did you reset a device and still experiencing an issue?</p>","icon":10911,"iconUrl":"https://ndustrialio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10911","groups":[1],"key":""},{"id":"56","name":"ETL Issue","descriptionHtml":"","callToAction":"ETL Issue","introHtml":"<p>Having extraction, transformation, or load issues?</p>","icon":10903,"iconUrl":"https://ndustrialio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10903","groups":[1],"key":""},{"id":"15","name":"Improvement Suggestion","descriptionHtml":"","callToAction":"Improvement Suggestion","introHtml":"<p>Have some feedback? We're all ears!</p>","icon":10932,"iconUrl":"https://ndustrialio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10932","groups":[1],"key":""},{"id":"68","name":"Nsight/UI issue","descriptionHtml":"","callToAction":"Nsight/UI issue","introHtml":"<p>Having issues with the application?</p>","icon":11024,"iconUrl":"https://ndustrialio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11024","groups":[1],"key":""},{"id":"64","name":"Optimize Project Request","descriptionHtml":"","callToAction":"Optimize Project Request","introHtml":"<p>Please supply the following information and the Ndustrial team will contact you about setting up an Optimize project for your facility.</p>","icon":11016,"iconUrl":"https://ndustrialio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11016","groups":[1],"key":""},{"id":"20","name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","introHtml":"<p>Still don't see what you're looking for?</p>","icon":10900,"iconUrl":"https://ndustrialio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10900","groups":[1],"key":""},{"id":"67","name":"Pulsar Administration","descriptionHtml":"","callToAction":"Pulsar Administration","introHtml":"<p>Are you having issue with Pulsar installation/cluster?</p>","icon":10945,"iconUrl":"https://ndustrialio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10945","groups":[1],"key":""},{"id":"135","name":"Security Incident","descriptionHtml":"<p>If a Ndustrial employee, contractor, user, or customer becomes aware of an information security event or incident, possible incident, imminent incident, unauthorized access, policy violation, security weakness, or suspicious activity, then they shall immediately report the information.</p>","callToAction":"Security Incident","introHtml":"<p>Report a information security or data privacy event or incident</p>","icon":11068,"iconUrl":"https://ndustrialio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11068","groups":[1],"key":""},{"id":"63","name":"Utility Bill Issue","descriptionHtml":"","callToAction":"Utility Bill Issue","introHtml":"<p>Are you having trouble with a Utility Bill?</p>","icon":10918,"iconUrl":"https://ndustrialio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10918","groups":[1],"key":""},{"id":"5","name":"Facility Registration","descriptionHtml":"","callToAction":"Facility Registration","introHtml":"<p>Need to register a new facility?</p>","icon":10919,"iconUrl":"https://ndustrialio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10919","groups":[],"key":""},{"id":"4","name":"QA Issue","descriptionHtml":"","callToAction":"QA Issue","introHtml":"<p>Have a quality assurance issue?</p>","icon":10638,"iconUrl":"https://ndustrialio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"66","name":"Test Type","descriptionHtml":"","callToAction":"Test Type","introHtml":"<p>Test type request here.</p>","icon":11001,"iconUrl":"https://ndustrialio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11001","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[68,67,65,64,63,61,58,57,56,6,7,15,20,135]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a5f43e43-f778-398d-afe0-9187eb5594fc","appLinkName":"System Confluence","appLinkUrl":"https://ndustrialio.atlassian.net/wiki","spaceKey":"CKB","spaceName":"Contxt Knowledge Base","spaceUrl":"https://ndustrialio.atlassian.net/wiki/spaces/CKB","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://ndustrialio.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZDdjY2I5MC1jYjYzLTRlMTktODFmMC1mNTE3NTA2ZWExNjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODEyNDcsIm5iZiI6MTczMjE4MDA0N30.AaFOO-CQ8kVveZphOfGEqX2yGVpFUisBd5Im7DiMYyg","targetCollection":"upload-project-10500","endpointUrl":"https://api.media.atlassian.com","clientId":"dd7ccb90-cb63-4e19-81f0-f517506ea169","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://ndustrialio.atlassian.net/wiki","kbLinkDomainURLs":["https://ndustrialio.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}